What kind of analytics or insights does Rozz provide regarding user questions and chatbot performance?
Short answer — Rozz’s dashboard gives you usage, performance, user‑behavior, and content insights, including:
- Global metrics: total queries, unique conversations, average queries per conversation, and errors.
- Questions & Answers reporting: searchable table of user questions with Rozz’s generated answers.
- Interactive cache management: edit cached responses (cache items persist for 2 months).
- Device & language breakdowns.
- Time-series graphs: metrics by day and by month, plus conversations-per-hour.
- Query duration distribution: response‑time distribution to monitor speed.
- Word cloud of questions: visual of most-used words to spot trends.
More detail
- Use the global metrics and time-series graphs to monitor overall usage, detect peaks, and spot errors.
- The searchable Q&A table and word cloud help identify common user intents and recurring issues so you can update content or improve answers.
- Interactive cache editing lets you refine problematic responses immediately (and those edits live in cache for two months).
- Rozz also logs questions into its GEO pipeline so repeated user questions can be turned into AI‑optimized Q&A pages for broader discovery and reduced support volume.
Sources